Support
Questions, a bug, or an idea for a look? Write to us and a real person answers.
In the app
In Downset, open Profile and tap Contact us in the Support section: pick a topic, write your message and, if you want an answer by email, add your address. Your app version, iOS version, iPhone model and language go with it only while "Attach app and device details" is on. Players under 16 get our email address there instead.
Your data
Downset has no account, so there is nothing to sign in to and no password to reset. Everything you enter is stored on your iPhone.
To export your profile, training data and plans as a file, or to delete all of your data, open Profile › Your data in the app.
Purchases
Purchases are handled by Apple. To restore a purchase on a new iPhone, tap Restore Purchases at the bottom of the Downset Pro screen.
To manage or cancel a subscription, open the Settings app on your iPhone, tap your name, then Subscriptions.
Accessibility
VoiceOver reads out the buttons, the answer choices on the field and the charts.
Text grows with the text size you set on your iPhone (Settings › Accessibility › Display & Text Size › Larger Text), up to the largest sizes. A few titles, labels and big numbers grow less or not at all, so they still fit on the screen.
With Reduce Motion on, the field shows each answer at once instead of drawing it in, and the small previews hold still instead of looping.
If something in Downset is hard for you to use, write to us at downsetteam@gmail.com and tell us what got in the way. A real person answers, and we fix what we can.